Frequently Asked Questions
Everything you need to know about our vegan and cruelty-free hair care.
Are all Umberto Giannini products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We believe no animal should be harmed for the sake of beauty, and we are certified by both PETA and Leaping Bunny.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your hair heroes delivered sooner.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Simply contact our customer service team to initiate a return if you are not completely satisfied.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at the checkout page.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link so you can follow your parcel's journey to your door.
Which product is best for my hair type?
We offer a variety of ranges tailored to curls, volume, repair, and growth. You can use our online 'Hair Quiz' or check the product descriptions for specific recommendations.